The Bureaus activities and function will be driven by the following core values that espouse our organizational culture.
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A strong commitment to superior customer service. Customer service excellence will be the basis of the competitive advantage for KLB.
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Commitment to transparency and accountability in the leadership and management of KLB. The board and management will integrate good corporate governance at all levels of the organization. Transparency and accountability will generate staff commitment to organizational success and will be the basis of interaction between KLB, the customers, stakeholders and the society at large.
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Adherence to competence and performance. Human resource competence will be enhanced through structured programmes of human resource development. Compensation policies will reward superior performance. Opportunities will be provided for staff to develop potential in their given interest and that of Kenya Literature Bureau.
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Recognition of individual contribution to organizational success. The human resource is the most important asset at KLB. High achieving staff are motivated by a reward system that recognizes merit and outstanding achievement. This approach will be structured into human resource policies at KLB.
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Commitment to public policy and ethics. Ethics and integrity are central to the success of the organization. Ethics must extend beyond the organization into the wider society. KLB will adhere to public policy that promotes the welfare of society.
